FAQ

Can I customize your products?


Yes! Our record dividers are intended to be customized. Simply choose titles from our list of popular genres or add your own title via the "add titles here" field within each applicable listing. Any further customization, i.e. personalization may be available at an additional cost. Feel free to contact us with your ideas.




Can I combine genres on your dividers?


Yes! Often genres such as "R&B | SOUL" lend themselves to combination. Note: we recommend limiting the number of characters (including spaces and punctuation) per each Classic Divider to 15 & Spine Dividers to 26.




Do you offer other fonts?


The short answer is no. We initially did offer several font choices but after a few years and thousands of dividers, over 90% of our customers selected one of two different fonts. We then made the decision to find a typeface that combined attributes of those fonts and we couldn't be happier with the results! Having said that, If you really had your heart set on a particular font or another custom request please contact us ,we'll do our best to oblige.




Do you ship Internationally?


Yes! We are located within the United States, but offer shipping to most countries. International buyers are welcome to contact us with your shipping request for a quote. All quotes are for standard shipping rates only. International customers are responsible for paying all additional customs fees, duties & taxes. Contact your local customs office for more details.




How do I care for my new Airwood Design products?


No special care is needed, simply care for our products the same way you would care for your records.




Do you offer wholesale to retailers?


Many of our products are available for wholesale to select retailers. Contact us for details on becoming an Airwood Design dealer.




Can I write about your products?


Yes! We'd love for you to feature Airwood Design and our products in your publication, website or blog. Contact us for more information.




What is your return policy?


Custom items including dividers and/or any personalized items are not eligible for return. All other items can be returned or exchanged within 30 days of receipt. Please contact us for more information on returns & exchanges.





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